Human-Centered Design Thinking is a creative and collaborative approach to problem-solving that starts with people. It encourages us to deeply understand the needs, hopes, and challenges of the individuals we are working with – in this case, young people.
Rather than jumping to solutions, this method invites us to ask questions, listen, empathise, and co-create ideas that truly matter. It has five main stages: Empathise, Define, Ideate, Prototype, and Test – though they don’t always follow a strict order. Depending on the design school, these phases might be called differently. In some cases it has few more stages.

For example IDEO agency, famous for it's Human-Centred design work introduces more granular steps around the same flow: Frame a Question - Gather Inspiration - Synthesize for Action - Generate Ideas - Make Ideas Tangible - Test to Learn - Share a Story.

In youth work and non-formal education, Human-Centred Design empowers us to:
• Engage young people as partners, not just participants.
• Develop programmes, tools, and solutions that respond to real needs.
• Build creative confidence and collaborative spirit in the process.
In this activity, you’ll explore the Empathise phase – a cornerstone of human-centred thinking that helps uncover insights through listening and observation.
Watch: Design Thinking Process in a simple animated explainer video
3. Share Your Insights
Post one insight or unexpected discovery from your empathy map.
Reflect: How did this change your understanding of the challenge? How might it influence a youth-focused solution?